10 Ways to Handle Difficult Customers
![10 Ways to Handle Difficult Customers]( "10 Ways to Handle Difficult Customers")
Dealing with unhappy customers is a given in the world of business. It's how we choose to resolve their issues…
Gayle MartinJanuary 9, 2020
Bad meetings drain time and energy — here are 6 ways to lead ones that engage and inspire
![Bad meetings drain time and energy — here are 6 ways to lead ones that engage and inspire]( "Bad meetings drain time and energy — here are 6 ways to lead ones that engage and inspire")
Let's make 2020 the year that we start making our meetings more meaningful and productive!
Gayle MartinJanuary 7, 2020
50 Expert Tips to Help You Beat the Winter Blues
![50 Expert Tips to Help You Beat the Winter Blues]( "50 Expert Tips to Help You Beat the Winter Blues")
Seasonal depression affects many people, especially during the coldest and darkest days of the year. Even though this article…
Gayle MartinJanuary 4, 2020
Be a better person in 2020
![Be a better person in 2020]( "Be a better person in 2020")
We're used to reading so much about making resolutions at this time of year. This article however, keeps it simple…
Gayle MartinJanuary 2, 2020
Do employees prefer praise or perks?
![Do employees prefer praise or perks?]( "Do employees prefer praise or perks?")
Perks don't have to be a large expense and remember, praise is free. Either way, it's often the small things…
Gayle MartinDecember 30, 2019
10 Clever Tricks to Trigger Positive Emotions
![10 Clever Tricks to Trigger Positive Emotions]( "10 Clever Tricks to Trigger Positive Emotions")
"Results have shown that very small changes in your actions can have a fast and long-lasting effect on your happiness,…
Gayle MartinDecember 23, 2019
Burnout Is About Your Workplace, Not Your People
![Burnout Is About Your Workplace, Not Your People]( "Burnout Is About Your Workplace, Not Your People")
This article notes the top 5 causes for burnout. As you'll see, this list clearly shows that the root…
Gayle MartinDecember 19, 2019
4 ways onboarding processes must change
![4 ways onboarding processes must change]( "4 ways onboarding processes must change")
“Onboarding doesn’t begin when a new hire signs the contract and ends when they walk out of the induction room…
Gayle MartinDecember 17, 2019
The Surprising Power of Simply Asking Coworkers How They’re Doing
![The Surprising Power of Simply Asking Coworkers How They’re Doing]( "The Surprising Power of Simply Asking Coworkers How They’re Doing")
Never underestimate your ability to turn someone's day around for the better. It's quite easy to check in with…
Gayle MartinDecember 9, 2019
How You Can Help People Realise Their Potential
![How you can help people realise their potential]( "How you can help people realise their potential")
The latest trend is that some organizations are now removing their traditional annual review process and replacing these with regular…
Gayle MartinDecember 4, 2019