A great product is a problem heard and solved, followed by user feedback heard and integrated.
The Importance of Making Sure Customers Feel Heard
This story appears in the July 2017 issue ofEntrepreneur . Subscribe ” Journalists ask questions, and people answer them. This is how the business works, and how it’s always worked. But: Why? Why do people tell us their stories? Why do they let us into their lives, their businesses, their most sacred of spaces?
