7 Tips to Turn Customer Complaints Into Opportunities

"One of many insightful quotes from Bill Gates offers powerful advice for business owners: "Your most unhappy customers are your greatest source of learning." Taking steps…

Gayle MartinNovember 5, 2020

Business

To Get Employees to Empathize with Customers, Make Them Think Like Customers

We all know how important it is for an organization's leaders and employees to empathize with its customers. Evidence shows…

Johnston GroupOctober 1, 2018

Business

Top tips for improving your customer service

It's never too late to step up your game as a company and re-evaluate how to offer better customer service.…

Gayle MartinAugust 7, 2018

Business

4 Ways to Show Customers You Are Listening to Them

There is no greater sign of respect that knowing that someone is truly listening to you and values your thoughts.

Gayle MartinApril 19, 2018

Business

The Importance of Making Sure Customers Feel Heard

A great product is a problem heard and solved, followed by user feedback heard and integrated.

Gayle MartinOctober 25, 2017

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