Expectations are high when it comes to customers and their growing needs. In order offer the best possible customer service, what is an acceptable response time? This article discusses this and offers advice.
What Is An Appropriate Response Time To Email?
The original genius of email was that the sender could launch her missive at a time convenient for her. The recipient could read it at a time convenient for him. Both parties could compose their thoughts without the immediate time pressure that being on the phone requires. So much for that.
