Dealing with unhappy customers is a given in the world of business. It’s how we choose to resolve their issues that matters. Step one: listen, really listen.
How to Deal With Difficult Customers
93% of customers are more likely to make repeat purchases with companies that offer excellent customer service. Since difficult customers are inevitable, it is important that you and your team know how to effectively resolve customer conflicts. To enhance your team’s conflict resolution capabilities, enroll them in online workshops and practice roleplaying.
