Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

This role is responsible for the intake process, preparation and tracking of all disability, life, accidental death and dismemberment and critical illness claims. As the successful candidate, you will ensure accurate and timely communication with plan sponsors and claimants, as required.

As part of the Life and Disability team, you will log and prepare new claims, calculate and process benefit payments for self-funded (ASO) short-term disability plans, and communicate with business partners to facilitate and document the claim submission process.

You will provide appropriate information to the Administration team throughout the period of a disability or life claim to ensure member coverage is properly maintained and premium is billed correctly. In addition, you will provide excellent customer service to our plan members, plan sponsors and insurers by answering their inquiries either by phone or email.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

• Ability to communicate fluently in French and English (oral and written) is required
• Priority will be given to candidates with prior experience working with group benefits
• Effective and well-developed organizational skills
• Accuracy and attention to detail are crucial
• Ability to handle high volume and competing priorities
• Excellent communication skills (verbal and written) with a strong focus on customer service
• Effective problem solving, analytical and mathematical skills
• Ability to maintain confidentiality at all times
• Proficient using MS Office
• Strong team player with ability to work independently

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 605.