Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Account Representative is responsible for providing exceptional customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners.  The primary focus of this role is to assist our internal and external partners with inquiries received via phone and email in a prompt and professional manner while delivering a high level of service.

In addition, this role will also assist with handling a variety of reports on a weekly and monthly basis along with supporting the processing and implementation teams when needed.  This role offers a hybrid work schedule, combining both in-office and remote work.

The assigned hybrid shift for this role will be 8:30am to 4:30pm, Monday to Friday and is in Winnipeg, Manitoba only.

Qualifications:

• Excellent communications skills in both French and English (oral and written) is required
• Previous customer service experience required
• Exceptional customer service and active listening skills
• Attention to detail and accuracy are crucial
• Ability to multitask and handle competing priorities
• Effective problem solving, analytical and resolution skills
• Ability to quickly adapt and be comfortable with change
• Effective and well-developed organizational skills
• Strong team player and able to work independently
• Proficient using MS Office, GSuite an asset
• An Insurance background is an asset

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295.