Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Bilingual Training and Quality Assurance Analyst is responsible for performing daily quality reviews on completed work requests processed by the various teams within Chambers Administration along with the initial and cross training of the administration team. In addition, this role is responsible for providing support and fielding questions from the team throughout the day and assisting in the development and maintenance of training materials. The Bilingual Training and Quality Assurance Analyst supports training in both French and English.

The Bilingual Training and Quality Assurance Analyst role is an essential component of the team as it ensures we are maintaining an elevated level of accuracy and providing our clients and partners with a quality product and exceptional customer service.

This role works closely with Supervisors and Leadership to strengthen quality standards, address complex processing issues, and support continuous improvement across Administration Services. The Analyst uses quality review findings to identify trends, recommend training opportunities, and help ensure processes, procedures, and learning resources remain accurate, consistent, and effective.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

• 2 or more years of experience in benefits administration processing.
• Exceptional time management and organizational skills.
• Demonstrated excellent oral and written communication skills.
• Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required.
• Ability to adapt and generate effective solutions on situations/issues as they are presented.
• Detail-oriented and well-developed analytical skills.
• Open to feedback and willing to make changes based on feedback provided.
• Proficient in MS 365/MS Office.
• Ability to communicate fluently in French and English (oral and written).

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.