Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Junior Benefits Utilization Analyst is responsible for the initial review and triage of potential fraud, abuse, or irregular benefit claims. This role performs preliminary analysis of referrals, tips, and audits to determine whether claims can proceed or require escalation to a Senior Analyst for full investigation. The position supports the organization’s commitment to protecting plan assets while ensuring fair and timely claims processing.

The volume of caseload can vary from day to day therefore the ideal candidate must be able to manage and prioritize their workload accordingly.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

• Experience processing group insurance health and dental claims
• Experience in a fraud-related field would be considered an asset
• Background in customer service is an asset
• Proficiency in Microsoft Word and Excel
• Ability to adapt to change quickly
• Strong communication, problem-solving, and active-listening skills
• Sound decision making skills
• Ability to maintain a high level of confidentiality
• Demonstrated commitment to integrity, professionalism, and ethical conduct
• High level of attention to detail and accuracy
• Ability to handle competing priorities; strong organizational skills
• Strong team player; ability to work independently as well as part of a team
• Ability to communicate fluently in French and English (oral and written) is considered an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-786-0421.