{"id":8559,"date":"2020-01-09T05:55:04","date_gmt":"2020-01-09T11:55:04","guid":{"rendered":"https:\/\/johnstongroup.ca\/the-advisor-journal\/?p=8559"},"modified":"2019-12-31T18:58:29","modified_gmt":"2020-01-01T00:58:29","slug":"10-ways-to-handle-difficult-customers","status":"publish","type":"post","link":"https:\/\/johnstongroup.ca\/the-advisor-journal\/business\/10-ways-to-handle-difficult-customers\/","title":{"rendered":"10 Ways to Handle Difficult Customers"},"content":{"rendered":"<p>Dealing with unhappy customers is a given in the world of business.\u00a0 \u00a0It&#8217;s how we choose to resolve their issues that matters.\u00a0 \u00a0Step one: listen, really listen.<\/p>\n<blockquote class=\"embedly-card\" data-card-controls=\"0\" data-card-align=\"center\" data-card-theme=\"light\">\n<h4><a href=\"https:\/\/www.businessnewsdaily.com\/2864-customer-service-tips.html\">How to Deal With Difficult Customers<\/a><\/h4>\n<p>93% of customers are more likely to make repeat purchases with companies that offer excellent customer service. Since difficult customers are inevitable, it is important that you and your team know how to effectively resolve customer conflicts. To enhance your team&#8217;s conflict resolution capabilities, enroll them in online workshops and practice roleplaying.<\/p>\n<\/blockquote>\n<p><script async src=\"\/\/cdn.embedly.com\/widgets\/platform.js\" charset=\"UTF-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dealing with unhappy customers is a given in the world of business.\u00a0 \u00a0It&#8217;s how we choose to resolve their issues that matters.\u00a0 \u00a0Step one: listen, really listen.<\/p>\n","protected":false},"author":2,"featured_media":8562,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/i-cdn.embed.ly\/1\/display\/crop?height=300&key=fd92ebbc52fc43fb98f69e50e7893c13&url=https%3A%2F%2Fwww.business.com%2Fimages%2Fcontent%2F5de%2Feb09a5a215eb7738b4568%2F1500-0-&width=636","fifu_image_alt":"10 Ways to Handle Difficult Customers","footnotes":""},"categories":[8],"tags":[383,382,381,10,9,53,45],"class_list":{"0":"post-8559","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-customersatisfaction","9":"tag-customerservice","10":"tag-training","11":"tag-business_strategy","12":"tag-businesssuccess","13":"tag-humanresources","14":"tag-leadership"},"_links":{"self":[{"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/posts\/8559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/comments?post=8559"}],"version-history":[{"count":1,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/posts\/8559\/revisions"}],"predecessor-version":[{"id":8561,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/posts\/8559\/revisions\/8561"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/media\/8562"}],"wp:attachment":[{"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/media?parent=8559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/categories?post=8559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/johnstongroup.ca\/the-advisor-journal\/wp-json\/wp\/v2\/tags?post=8559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}