https://johnstongroup.ca/the-advisor-journal Advice and information to help you support your business, your people and you. Wed, 01 Jan 2020 00:58:29 +0000 en-CA hourly 1 https://johnstongroup.ca/the-advisor-journal/business/10-ways-to-handle-difficult-customers/ https://johnstongroup.ca/the-advisor-journal/business/10-ways-to-handle-difficult-customers/#respond Thu, 09 Jan 2020 11:55:04 +0000 https://johnstongroup.ca/the-advisor-journal/?p=8559 Dealing with unhappy customers is a given in the world of business.   It's how we choose to resolve their issues that matters.   Step one: listen, really listen.]]> https://johnstongroup.ca/the-advisor-journal/business/10-ways-to-handle-difficult-customers/feed/ 0