https://johnstongroup.ca/the-advisor-journal Advice and information to help you support your business, your people and you. Fri, 16 Oct 2020 13:46:55 +0000 en-CA hourly 1 https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/ https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/#respond Thu, 05 Nov 2020 11:55:32 +0000 https://johnstongroup.ca/the-advisor-journal/?p=9283 "One of many insightful quotes from Bill Gates offers powerful advice for business owners: "Your most unhappy customers are your greatest source of learning." Taking steps to turn customer complaints into opportunities not only creates happy customers, but also helps stem customer churn, drive ROI, and build brand loyalty."]]> https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/feed/ 0 https://johnstongroup.ca/the-advisor-journal/hr/an-organizational-psychologist-explains-how-to-master-giving-feedback-at-work/ https://johnstongroup.ca/the-advisor-journal/hr/an-organizational-psychologist-explains-how-to-master-giving-feedback-at-work/#respond Mon, 18 Dec 2017 06:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/an-organizational-psychologist-explains-how-to-master-giving-feedback-at-work/ Imagine if you got feedback about every single thing you did all day.]]> https://johnstongroup.ca/the-advisor-journal/hr/an-organizational-psychologist-explains-how-to-master-giving-feedback-at-work/feed/ 0