https://johnstongroup.ca/the-advisor-journal Advice and information to help you support your business, your people and you. Fri, 16 Oct 2020 13:46:55 +0000 en-CA hourly 1 https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/ https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/#respond Thu, 05 Nov 2020 11:55:32 +0000 https://johnstongroup.ca/the-advisor-journal/?p=9283 "One of many insightful quotes from Bill Gates offers powerful advice for business owners: "Your most unhappy customers are your greatest source of learning." Taking steps to turn customer complaints into opportunities not only creates happy customers, but also helps stem customer churn, drive ROI, and build brand loyalty."]]> https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/10-things-every-customer-wants/ https://johnstongroup.ca/the-advisor-journal/business/10-things-every-customer-wants/#respond Mon, 10 Feb 2020 11:55:31 +0000 https://johnstongroup.ca/the-advisor-journal/?p=8612 Gone are the days where only the only consideration is the cost of products and services.   Today's consumers crave, expect and deserve more value along with a truly memorable experience.   Read on to see where your business can discover more ways to earn loyalty and satisfaction from your customers.]]> https://johnstongroup.ca/the-advisor-journal/business/10-things-every-customer-wants/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/10-ways-to-handle-difficult-customers/ https://johnstongroup.ca/the-advisor-journal/business/10-ways-to-handle-difficult-customers/#respond Thu, 09 Jan 2020 11:55:04 +0000 https://johnstongroup.ca/the-advisor-journal/?p=8559 Dealing with unhappy customers is a given in the world of business.   It's how we choose to resolve their issues that matters.   Step one: listen, really listen.]]> https://johnstongroup.ca/the-advisor-journal/business/10-ways-to-handle-difficult-customers/feed/ 0