https://johnstongroup.ca/the-advisor-journal Advice and information to help you support your business, your people and you. Fri, 16 Oct 2020 13:46:55 +0000 en-CA hourly 1 https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/ https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/#respond Thu, 05 Nov 2020 11:55:32 +0000 https://johnstongroup.ca/the-advisor-journal/?p=9283 "One of many insightful quotes from Bill Gates offers powerful advice for business owners: "Your most unhappy customers are your greatest source of learning." Taking steps to turn customer complaints into opportunities not only creates happy customers, but also helps stem customer churn, drive ROI, and build brand loyalty."]]> https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/to-get-employees-to-empathize-with-customers-make-them-think-like-customers/ https://johnstongroup.ca/the-advisor-journal/business/to-get-employees-to-empathize-with-customers-make-them-think-like-customers/#respond Mon, 01 Oct 2018 05:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/to-get-employees-to-empathize-with-customers-make-them-think-like-customers/ We all know how important it is for an organization's leaders and employees to empathize with its customers. Evidence shows that when people understand and care about those they serve, they solve problems more creatively and provide better service.]]> https://johnstongroup.ca/the-advisor-journal/business/to-get-employees-to-empathize-with-customers-make-them-think-like-customers/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/top-tips-for-improving-your-customer-service/ https://johnstongroup.ca/the-advisor-journal/business/top-tips-for-improving-your-customer-service/#respond Tue, 07 Aug 2018 05:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/top-tips-for-improving-your-customer-service/ It's never too late to step up your game as a company and re-evaluate how to offer better customer service. Part of providing better service is in knowing your clients - their likes, dislikes, habits & the things that are most important to them. Once you have this information, you can act to meet (or even surpass) their expectations which in turn builds long term loyalty to you.]]> https://johnstongroup.ca/the-advisor-journal/business/top-tips-for-improving-your-customer-service/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/4-ways-to-show-customers-you-are-listening-to-them/ https://johnstongroup.ca/the-advisor-journal/business/4-ways-to-show-customers-you-are-listening-to-them/#respond Thu, 19 Apr 2018 05:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/4-ways-to-show-customers-you-are-listening-to-them/ There is no greater sign of respect that knowing that someone is truly listening to you and values your thoughts.]]> https://johnstongroup.ca/the-advisor-journal/business/4-ways-to-show-customers-you-are-listening-to-them/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/the-importance-of-making-sure-customers-feel-heard/ https://johnstongroup.ca/the-advisor-journal/business/the-importance-of-making-sure-customers-feel-heard/#respond Wed, 25 Oct 2017 05:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/the-importance-of-making-sure-customers-feel-heard/ A great product is a problem heard and solved, followed by user feedback heard and integrated.]]> https://johnstongroup.ca/the-advisor-journal/business/the-importance-of-making-sure-customers-feel-heard/feed/ 0