https://johnstongroup.ca/the-advisor-journal Advice and information to help you support your business, your people and you. Fri, 16 Oct 2020 13:46:55 +0000 en-CA hourly 1 https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/ https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/#respond Thu, 05 Nov 2020 11:55:32 +0000 https://johnstongroup.ca/the-advisor-journal/?p=9283 "One of many insightful quotes from Bill Gates offers powerful advice for business owners: "Your most unhappy customers are your greatest source of learning." Taking steps to turn customer complaints into opportunities not only creates happy customers, but also helps stem customer churn, drive ROI, and build brand loyalty."]]> https://johnstongroup.ca/the-advisor-journal/business/7-tips-to-turn-customer-complaints-into-opportunities/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/how-to-build-customer-trust-9-rules/ https://johnstongroup.ca/the-advisor-journal/business/how-to-build-customer-trust-9-rules/#respond Mon, 07 Jan 2019 06:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/how-to-build-customer-trust-9-rules/ "If you want people around you to value having a relationship with you, you must truly believe that relationship building is important. You must also believe that you honestly have something of value to offer to the relationship."]]> https://johnstongroup.ca/the-advisor-journal/business/how-to-build-customer-trust-9-rules/feed/ 0 https://johnstongroup.ca/the-advisor-journal/business/15-tips-to-building-a-better-social-media-presence/ https://johnstongroup.ca/the-advisor-journal/business/15-tips-to-building-a-better-social-media-presence/#respond Mon, 26 Nov 2018 06:00:00 +0000 https://johnstongroup.ca/the-advisor-journal/business/15-tips-to-building-a-better-social-media-presence/ As we close out the year once again, it's a time of reflection for most business owners. If you've come to the realization that you need to step up your game in terms of social media presence, you aren't alone. The goal is to increase that reach but also contribute in a way that reflects your values as an organization. This article can assist in preparing you for greater success in this very competitive playing field.]]> https://johnstongroup.ca/the-advisor-journal/business/15-tips-to-building-a-better-social-media-presence/feed/ 0