Life & Disability Coordinator

Johnston Group provides employee benefit solutions to companies from one employee to 10,000 or more. We administer $500 million in premiums across our various product lines including the Chambers of Commerce Group Insurance Plan, Canada’s largest business program. We are a platinum member of Canada’s Best Managed Companies, having held the Best Managed distinction every year since 2001. Headquartered in Winnipeg, MB, Johnston Group believes in giving back and contributes significantly to local health, arts, sports, and other community organizations. Over 30,000 Canadian businesses trust Johnston Group for their employee benefit needs.

CINUP brings Indigenous communities together as one collective force to achieve marketplace power, enhancing employee benefits, services and stability. With a reputation for providing superior levels of service and education, paired with unique benefit solutions, CINUP has been a trusted name in Indigenous communities for over three decades.

As a part of our CINUP team, you will be responsible for the intake process, preparation and tracking of all disability, life, AD&D and critical illness claims. You will act as the liaison between employers, employees and the insurer for all disability claims, while working with the CINUP team to reduce, and effectively manage, disability claims for our customers.

In this role, you will ensure accurate and timely communication with internal and external contacts in an effort to expedite claims adjudication by the insurer. As the contact person for all disability, life, AD&D, and critical illness claims, it is critical that you are able to effectively manage inquiries from employers, employees and providers in a prompt and professional way. In addition, you will support our proactive claims management strategy by reporting trends and issues on claims and keeping up-to-date on disability management approaches.


  • Experience in group insurance, preferably in disability claims processing, is an asset
  • Completion of courses within the industry (CEBS, LOMA) is considered an asset
  • Demonstrated knowledge and appreciation of Indigenous people, culture and communities, or a strong desire to learn
  • Detail-oriented with a focus on quality and accuracy
  • Strong team player with the ability to work independently
  • Capable of working with multiple teams and grow positive relationships
  • Strong communication skills, both verbal and written
  • Ability to manage multiple priorities
  • Proficient using MS Office
  • Ability to learn new technology and work with proprietary computer applications

Persons with disabilities who need accommodation in the application process may email a request to