Careers

Benefits Implementation and Maintenance Administrator

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s largest business program. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

This position is responsible for new Maximum Benefit client implementation and support. In addition, this role acts as an account representative to an assigned group of clients.

As the successful candidate, you will collaborate with new clients, Business Development Directors, underwriting, and our advisors to implement employee benefit plans. You will provide ongoing support for existing plans, including processing carrier changes, annual renewals, and other plan maintenance requests. You will be responsible for providing exceptional customer service to our internal and external clients through general phone and/or email inquiries.

Qualifications:

  • Experience working with group benefits is preferred
  • Attention to detail and accuracy
  • Ability to work as part of a team or independently
  • Effective and well-developed organizational skills
  • Ability to handle high volumes of work and competing priorities
  • Excellent communication skills (verbal and written), with a strong focus on customer service
  • Effective problem solving, analytical and mathematical skills
  • Ability to maintain confidentiality at all times
  • Proficient using MS Office

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295.